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Communication is hearing what isn’t heard

Peter Drucker once said that, “The most important thing in communication is hearing what isn’t said.”

Furthermore, one of the pre-suppositions of NLP states that ‘you cannot, not communicate – everything you say and most of what you do will communicate something, so the idea of radio silence, can have the effect of turning the sound right up.

People often, mistakingly, imagine, that by doing nothing, they can avoid personal responsibility in communication, but, I am sorry to say, this just isn’t true, non-action is not an option, as it will be interpreted in some way by the listener(s).

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